Refund and Returns Policy
At Sagar Florist, we strive to ensure your complete satisfaction with our products and services. In the event that you are not entirely satisfied with your purchase, we have outlined our Refund and Returns Policy to assist you.
Fresh Flowers:
- Quality Assurance: We take utmost care in selecting and delivering fresh, high-quality flowers. If you receive flowers that do not meet our quality standards, please contact us within 24 hours of delivery for a refund or replacement.
- Damaged or Incorrect Items: If your flowers arrive damaged or if there is an error in the items received, please notify us immediately. We will arrange for a refund or replacement as per your preference.
Pooja Products (Gangajal, Hawan Samagri, etc.):
- Quality Guarantee: Our pooja products are sourced from reputable suppliers to ensure authenticity and quality. If you are dissatisfied with the quality of any pooja product, please contact us within 7 days of receipt for a refund or exchange.
- Incorrect or Missing Items: If you receive incorrect items or if any item is missing from your order, please notify us promptly. We will rectify the issue by providing a refund, replacement, or alternative solution.
General Refund and Returns Policy:
- Eligibility: To be eligible for a refund or return, the product must be unused, in its original packaging, and in the same condition as received.
- Refund Process: Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
- Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product.
- Exchanges: If you need to exchange an item, please contact us to arrange for the exchange process.
- Cancellation: Orders can be canceled within 24 hours of placement. Once an order is processed or shipped, it cannot be canceled.
Contact Us: If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team at sagarflorist2@gmail.com or call us at 9953889528. We are here to assist you and ensure a seamless shopping experience with Sagar Florist.